International Quality Story

We are dedicated to consistently delivering reliable and durable products with superior value to our customer… throughout the life cycle.

Our goal is to be the quality leader in our industry-a distinction no one owns today. We put our customers first and are taking a proactive approach to quality issues.

The work towards this goal starts before our trucks hit the road-it starts in the design phase. International has developed and implemented a series of formalized quality measures through a 'designed-in' engineering process to ensure improvements are made prior to the manufacturing process. New manufacturing processes and controls focused on quality and the most rigorous analysis and field testing we have ever conducted have helped us reach our strict quality goals. We have even made changes to our organization structure and compensation plans with the goal of driving quality improvements.

All of these efforts result in a better experience for our customers and we've already seen real improvement:

• Quality performance (90 days in service) has steadily improved this past year and the trends are increasingly positive.
• 72% of our vehicles go at least 90 days in service before having any kind of warranty claim, a leading indicator that we are nearing best-in-class quality.
• Repairs per thousand (R/1000) have improved by 35% in the past year and are nearly best in class.
• In addition, we are just putting the finishing touches on our new $90 million truck test and development facility in Melrose Park.
• We will have the latest technologies and lab capabilities for full vehicle corrosion testing. We're able to test in a laboratory environment the kinds of corrosion-causing chemicals we see used on roads today.
• We'll be able to test trucks with state-of-the-art shakers to test the suspension systems and make sure we're delivering tough, durable levels of quality.
• In addition, Melrose Park will include electronic EMC testing, a prototype build center and an industry-leading wind tunnel.
• We'll have a full-scale dynomometer that will have the capability to test a complete Class 8 truck or tractor with temperature ranges from -40° F to 120° F.
• This allows us to run repeatable fuel economy and cooling development tests-an industry-leading capability and competitive advantage to make sure, in the real-world, customers are getting the fuel economy and performance they expect.
• No-fault-forward manufacturing equipment used at both Truck and Engine plants physically prevents components from moving down the assembly line if quality standards are not met.
• In the past year we have run over 150 field test vehicles for a total of over 4.5 Million real-world test miles in environments like the 59 degree below zero winter of Alaska, the extreme high

Becoming a quality leader won't happen overnight; it takes a lot of time and hard work. But we believe that delivering the highest quality, most innovative products is a hallmark of our brand and we've made significant investments in our quality assurance process with the goal of being recognized as the leader in quality.